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CX Outsourcing: Navigating Trends, Challenges, and Opportunities

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing.

CX 85
CX Compliance Artificial Intelligence AI 85
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Execs In The Know & Genesys Release CX Viewpoints: Insurance; Industry-Focused Consumer Insight Research

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. At Genesys, we believe that every moment matters. About Execs In The Know.

CX 45
CX Retail Engineering Technology 45
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