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Customer Service Video Chat: The Ultimate Guide

Aquire

JANUARY 6, 2022

In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process. To make sure video chat works well as a customer service tool, consider the following best practices: Aim for omnichannel. Often, you’ll need integrations with AI-powered bots. This is a big one.

Customer Service 98
Customer Service Social Media Technology Technology 98
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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