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5 companies that crossed industry lines to create better customer experiences

Steven Van Belleghem

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses. An internet giant easing into the education industry.

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Customer Service Video Chat: The Ultimate Guide

Aquire

In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process. Often, you’ll need integrations with AI-powered bots. Imagine, for example, that an airline check in is particularly busy at an airport in New York and all of their gate agents are rushed off their feet.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. LinkedIn : [link]. Website : [link]. Emma Donnelly – Head Of Customer Service at Redrow Homes. Website : [link].