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Reading list: Reflections on the fight for racial justice

Intercom, Inc.

I Know Why the Caged Bird Sings : Maya Angelou’s first memoir, describing her youth in Arkansas, paints a harrowing picture of the vicious racism and violence she had to endure. Eyes on the Prize : This 14-part PBS documentary series tells the definitive story of the civil rights era from the perspective of those who launched the movement.

Education 160
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What is an MGA in Insurance?


Check with your local state insurance department to find out which type of license is required to practice as an MGA.

Retail 52

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5 companies that crossed industry lines to create better customer experiences

Steven Van Belleghem

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses.

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Customer Service Video Chat: The Ultimate Guide


In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process. Imagine, for example, that an airline check in is particularly busy at an airport in New York and all of their gate agents are rushed off their feet. Best practices when using video chat for customer service.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020


Expert in consumer behavior and customer experience, Dave is also an Adjunct Professor in Marketing at the University of Arkansas and Advisor and Featured Columnist at CustomerThink. He is the Founder and CEO of CuriosityCX, a market research company. LinkedIn : [link]. Website : [link].