SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. This sort of data-driven approach to business relationships is still relatively new, though. Click here to take the 2023 State of CRM survey.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Beyond Philosophy

JANUARY 12, 2023

Customer Science is where you combine artificial intelligence (AI), behavioral science, and customer data to gain insights into customer behavior. Just like CRM (customer relationship management) systems became part of business management, customer experience will become part of Customer Science.

CX 78

CX Artificial Intelligence Engineering Customer Satisfaction 78

SugarCRM

APRIL 30, 2024

Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX).

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

SugarCRM

SEPTEMBER 3, 2020

Five Ways You Can Drive Revenue From Your CRM. Customer relationships form the heart of every successful business. Customer Relationship Management (CRM) technology changes all that. Although traditional CRM systems were designed primarily to manage sales leads and store customer data, the technology has since evolved.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

Comm100

FEBRUARY 5, 2018

CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. These are common types and functions of customer engagement software: CRM Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49