DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. By Donna Fluss. View this document on the publisher’s website. The all-time-low U.S.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. Their initial value proposition is that they allow business managers to easily and rapidly create mini-applications and automations.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

SugarCRM

MAY 25, 2023

For the customer’s sake, brands need CRM platforms if they want to communicate effectively, address concerns in a timely manner, and prove time and time again why they value their business. 3. CRM platforms that have embraced AI and automation help teams to streamline processes and workflows. Are you one of those companies?

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Zendesk

OCTOBER 29, 2021

Five9 Cloud Contact Center (Sell) is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide. Additional apps added in October: Inbenta (SunCo) AI Chatbot automatically engages in complex conversations with minimal training.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. engagement).

Social Media 49

Social Media CRM Social Listening Omnichannel 49