Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. By Donna Fluss. View this document on the publisher’s website. The all-time-low U.S.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

Zendesk

OCTOBER 29, 2021

Five9 Cloud Contact Center (Sell) is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide. Additional apps added in October: Inbenta (SunCo) AI Chatbot automatically engages in complex conversations with minimal training.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

SugarCRM

NOVEMBER 28, 2023

CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. As businesses diversify their operations and customer interactions span multiple channels, the call for CRM systems that can seamlessly integrate with diverse platforms and offer a more intuitive user experience is growing.

CRM 26

CRM Sales AI Machine Learning 26

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. unemployment rate reflects the great value of robotic process automation (RPA) in driving productivity improvements and innovation, which increases the need for workers.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Contact Center Social Media CX 136