Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber.

AI 166

AI Social Media Artificial Intelligence CX 166

DMG Consulting

AUGUST 1, 2022

The contact center infrastructure market has become one of the more attractive technology sectors during the past two years, catching the attention of some of the big names in the technology world, including Salesforce, Zoom and Facebook. Top Trends in the Contact Center Infrastructure Market. August 1, 2022 Donna Fluss.

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

Zendesk

OCTOBER 29, 2021

Additional apps added in October: Inbenta (SunCo) AI Chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta Chatbot uses Symbolic AI to power its Natural Language Processing technology, enabling it to understand human languages in all their variations.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). The all-time-low U.S. RPA CATCHES ON.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

DMG Consulting

JANUARY 4, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). The all-time-low U.S. RPA CATCHES ON.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

SugarCRM

MAY 25, 2023

While contact management is still a core function, sure, CRM now has something for every team and individual in your organization. CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

APRIL 30, 2024

Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX).

CRM 26

CRM AI Customer Experience Artificial Intelligence 26