Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. . The time for AI in customer service is now.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. If you missed any of the webinars, we are replaying them all during our Webinarstock virtual conference AI day, Wednesday, July 24th. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Lumoa

JANUARY 24, 2024

Your role involves discerning which data points can be transformed into actions that enrich the customer experience and drive business value. This means not just listening but also interpreting and acting on what customers are communicating. AI-enhanced software can process huge datasets much faster than human workers.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. Find out more about why it’s becoming increasingly popular and what businesses and customers benefit from it. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Execs In The Know

MARCH 9, 2023

How to Create Legendary Social Media Customer Experiences While social media management tools have advanced to keep pace with rising expectations, many organizations have not.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97