Intercom

JULY 13, 2023

Here are some of the biggest considerations for customer service leaders as we embark on this once-in-a-generation shift in how we provide support. Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Lumoa

JANUARY 24, 2024

Your role involves discerning which data points can be transformed into actions that enrich the customer experience and drive business value. This means not just listening but also interpreting and acting on what customers are communicating. Lumoa’s software is also enhanced with cutting-edge technology. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. Find out more about why it’s becoming increasingly popular and what businesses and customers benefit from it. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Execs In The Know

MARCH 9, 2023

Leveraging Customer Data and Insights to Design, Build, and Run a Winning CX Program Many organizations have a lot of data but are constrained by limited access to it and the inability to turn it into intelligence with speed and at scale.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97