CSAT.AI

SEPTEMBER 29, 2022

For customer health scores in B2B you can measure your customer’s company growth, profit and/or cost savings in regard to your product. B2C companies often have a larger number of customers with shorter company relationships, and lower revenue. Here customer success management is likely to employ tech and automation.

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

Fonolo

FEBRUARY 5, 2020

The report surveyed 8000 B2B and B2C customers and revealed that 75% of them expect companies to use new technologies to create better experiences. . Better customer experience goes beyond your company website. AI-Based Chatbots. Source: Salesforce State of the Connected Consumer Report. Call Backs or Virtual Hold.

Customer Service 99

Customer Service B2C B2B Touchpoint 99

SurveySensum

DECEMBER 28, 2020

In our first few episodes, we will discuss how you can create a VOC program from ground zero and then, how can you take that up to CX maturity? After that, in the later episode, we will also listen to CX professionals from these growth-stage companies and understand how they started their CX journey. . How to capture VOC data?

VOC 98

VOC B2C Social Media Voice of the Customer 98

Zendesk

NOVEMBER 23, 2021

Business development runs a little differently than other departments, as representatives are looking to expand B2B sales and B2C sales, often through cold outreach methods. Customer lifetime value (CLV). Customer lifetime value (CLV) is a delicate balance against customer acquisition cost. Sales support KPIs.

Sales 52

Sales CRM Customer Acquisition B2C 52