Lumoa

AUGUST 8, 2023

This shows the tangible, bottom-line benefits of listening to your customers. Additionally, a well-executed VoC initiative also helps in enhancing customer retention, resulting in higher customer loyalty scores, reduced customer turnover, and increased customer lifetime value through repeat purchases.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

CSAT.AI

DECEMBER 16, 2021

According to Toluna’s ‘Understanding the 2021 Consumer’ Global Barometer Study , 69% of customers choose brands who match their values and 34% stop supporting those that don’t. Humanitarian issues and equality are key drivers for customer loyalty in the current climate. Change Management. The Future of Offshoring.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Intercom, Inc.

MARCH 29, 2022

As the third-party cookie has crumbled, businesses can no longer rely on ill-gotten data. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. Customers expect responses fast. Product demo: Intercom Surveys.

Start-ups 118

Start-ups Sales Innovation NPS 118