Sprinklr

AUGUST 24, 2021

It’s time to redefine the process, the technology, and the medium while harnessing smart AI-driven technology to get a competitive edge. Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast.

Social Media 111

Social Media Social Listening CXM Compliance 111

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Aquire

AUGUST 9, 2021

The “The State of CCM-to-CXM Transformation” report, breaks down this journey into three specific parts: CCM is led by IT departments. Business growth is achieved through focusing on CX, placing customer needs at the forefront. Expect to see AI aid businesses in further automating customer communication going forward.

Social Media 98

Social Media Omnichannel CXM CRM 98

SurveySensum

MARCH 26, 2024

These services, delivered by CX experts, cover the entire spectrum from survey creation to feedback analysis, culminating in actionable plans based on customer feedback to help businesses achieve their objectives. Survey tools play a significant role in an organization’s path to elevated customer satisfaction and enhanced business growth.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

These services, delivered by CX experts, cover the entire spectrum from survey creation to feedback analysis, culminating in actionable plans based on customer feedback to help businesses achieve their objectives. This process, however, can be quite cumbersome and resource-heavy if not done with an efficient tool like SurveySensum.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Sprinklr

JUNE 25, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). He looked like me.

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

SurveySensum

SEPTEMBER 13, 2023

SurveySensum SurveySensum, an AI-powered B2B manufacturing feedback tool, simplifies feedback collection with NPS, CES, and CSAT surveys. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52