Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center 70

Contact Center Technology Technology CRM 70

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick: Promoting a digital-first mentality throughout the contact center. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

DMG Consulting

JANUARY 4, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67