Beyond Philosophy

JANUARY 12, 2023

Customer Science is where you combine artificial intelligence (AI), behavioral science, and customer data to gain insights into customer behavior. Just like CRM (customer relationship management) systems became part of business management, customer experience will become part of Customer Science.

CX 78

CX Artificial Intelligence Engineering Customer Satisfaction 78

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Sprinklr

JUNE 23, 2021

To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. We call it unified customer experience management (Unified-CXM). To create the world’s most loved enterprise software company, ever.

CXM 98

CXM Government Start-ups Customer Experience Management 98