SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26

Fonolo

FEBRUARY 14, 2023

Customer interactions Automated customer interactions are exactly what they sound like. Automated tools like chatbots and IVR can engage your customer without human assistance to set them in the right direction. CRM integration The more background information an agent has on a customer, the more effective their support will be.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

ECXO

MAY 14, 2024

While H2H emphasizes human connections, technology plays a pivotal role in facilitating these relationships at scale. For instance: Customer Relationship Management (CRM) tools can help businesses understand individual customer preferences and history, enabling personalized communication and offers.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. But are you utilizing your CRM to its fullest potential? .

CRM 70

CRM Sales Customer Relationship Management Touchpoint 70

Zendesk

FEBRUARY 22, 2023

In doing so, reps and store associates are able to personalize the conversation regardless of how a customer reaches out. For example, a business can integrate its customer relationship management (CRM) software with an app like Shopify to have order details upfront.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Hodusoft

DECEMBER 6, 2023

Dynamic scripting, an ultramodern approach to call center scripting, stands out as vital, enabling the creation of customized interactions. Customer Data Integration Integrating with Customer Relationship Management (CRM) systems is like connecting puzzle pieces to create a complete picture.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Hodusoft

JULY 19, 2023

It allows supervisors to review interactions, identify opportunities for improvement, and ensure agents are complying with company policies and customer service standards. Downtime can have a significant impact on customer satisfaction and business operations.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98