Callminer

JANUARY 18, 2021

“Effective real-time management is based on having the right reports that measure compliance and clear process for acting as you see variations. Is there the need to contact the organisation again because what was promised hasn’t happened on time? “Agent Assist AI is going to be huge.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. Are call centers becoming irrelevant and extinct? Jack is a regular public speaker on customer service/experience, AI, and automation. Nabahat Shanza is a professional content writer for the blog of Dialer360.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132