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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. And patient satisfaction counts. out of 100.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

By using IDP, businesses can make their document processing easier, work faster, and keep their data more accurate. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. It helps them focus on important tasks and make better decisions with accurate data.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Keep an eye on the AI trend. Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it. It’s no different in the world of call centers, where AI is already making a splash. Are the agents friendly and compassionate?