Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.

AI 52

AI Scorecard Contact Center Compliance 52

CommBox

MARCH 7, 2022

According to Google, Levi’s achieved 85% customer satisfaction rates using Business Messages and discovered that the service generated 30x more store-related questions than web chat. Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

According to Google, Levi’s achieved 85% customer satisfaction rates using Business Messages and discovered that the service generated 30x more store-related questions than web chat. Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

Intercom

MARCH 23, 2023

In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. Beyond customer satisfaction Liam: Oh, I love that. Why should we all rethink that?

CX 59

CX Customer Experience Retail Start-ups 59

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132