Taylor Reach Group
SEPTEMBER 6, 2023
by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. The emergence of Interactive Voice Response Systems (IVRs) in the 1980s marked the initial steps toward automation within contact centers.
Fonolo
APRIL 18, 2023
Is your contact center staying on top of advancements in AI and automation ? Automation Strategies to Future-Proof Your Contact Center You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center. New KPIs offer next-level insights into operations.
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Fonolo
APRIL 18, 2023
Is your contact center staying on top of advancements in AI and automation? Free Download: Automation Strategies to Future-Proof Your Contact Center New KPIs offer next-level insights into operations. You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center.
Fonolo
JANUARY 19, 2023
But stressful industries like contact centers stand out. Let’s take a closer look at why call centers see so much agent turnover and consider the solutions. Indeed says, the average hourly rate for US call center agents is $16.50. This figure is about 10 percent higher than the US average employee attrition rate of 47.2%.
Fonolo
JANUARY 10, 2023
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and many call center managers want to know what this rapidly evolving technology will mean for their organizations. Some people worry that AI is dangerous. The first thing to know is that AI is not something to fear.
Fonolo
FEBRUARY 14, 2023
Call centers have always relied on different forms of automation to provide swift service to their clientele. As technology gets smarter and more intuitive, so does the contact center that benefits from it. To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation.
Ameyo Callversations
JUNE 1, 2022
Conversational AI facilitates accessible communication between humans and machines through text or speech. The best form of conversational AI can create natural human sort of interactions. Scope of Conversational AI. The best conversational AI can offer results which are indistinguishable from a human.
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