Zendesk

SEPTEMBER 6, 2022

Leaders were unequivocal about the challenges we’re all facing—as well as the importance of the customer service organization: 64% of companies say that customer service has a direct impact on their business performance. 60% said customer service impacts customer retention.

Customer Retention 98

Customer Retention CX Transformation CX Sales 98

VOZIQ

JULY 4, 2022

However, building this asset for the long term requires a customer-obsessed mindset, understanding your customers, and letting them know that you are worth paying for. This is even more crucial today as the competition is rising and customer expectations are growing like never before. How to Build Customer Loyalty.

CX Transformation 40

CX Transformation Customer Loyalty Customer Retention Customer Feedback 40

VOZIQ

JULY 4, 2022

However, building this asset for the long term requires a customer-obsessed mindset, understanding your customers, and letting them know that you are worth paying for. This is even more crucial today as the competition is rising and customer expectations are growing like never before. How to Build Customer Loyalty.

CX Transformation 40

CX Transformation Customer Loyalty Customer Retention Customer Feedback 40

Lumoa

MAY 19, 2020

Finally, in a whitepaper published by Adobe, researchers found that experience-driven businesses outperform the competition in several metrics, including return on ad spend, average order value, and customer retention. Choosing the right CX vendors is a challenge because there are so many options on the market. Explore options.

CX 103

CX CX Transformation Customer Experience Start-ups 103

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64