Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JANUARY 26, 2022

If you’re trying to take your business to a different class, focusing on Customer Experience should be your priority and something that needs extra attention. . The expectations of customers keep changing and so do the trends. Top customer experience trends in 2022. Moreover, AI enhances CX remarkably.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Lumoa

SEPTEMBER 11, 2023

Approach your own customer support infrastructure as an outsider, and look for problems that could derail your experience. Market Trend Data Look out for new customer experience trends sweeping the market. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Approach your own customer support infrastructure as an outsider, and look for problems that could derail your experience. Market Trend Data Look out for new customer experience trends sweeping the market. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114