InteractionMetrics

APRIL 16, 2024

Companies seem inordinately invested in their customer experience (CX) strategy. They send surveys, analyze touchpoints, and build out customer personas. But an alarming paradox has emerged: Customers are more dissatisfied than ever. The Usual Definition of Customer Experience Many companies, such as Zendesk, Oracle, etc.,

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Callminer

FEBRUARY 27, 2019

While the cost of in-person interviews is the highest among all forms of interview, it is still considered to be the most useful form for building trusting customer relationships. Hospitality isn’t just about providing what a customer (guest) asks for. Analyze your customer feedback data and scrutinize it. “A

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

JULY 22, 2019

Modern companies should streamline their customer feedback and link customer information to their surveys. The thing about these everything else touchpoints is that they’re not ‘surveyable’. Most importantly, mystery shopping enables you to compare how competitors handle similar scenarios.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

Modern companies should streamline their customer feedback and link customer information to their surveys. The thing about these everything else touchpoints is that they’re not ‘surveyable’. Most importantly, mystery shopping enables you to compare how competitors handle similar scenarios.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40