Experience Investigators

JANUARY 30, 2024

We’re peeling back the curtain on Sam’s Club’s groundbreaking AI-based receipt verification system and exploring the ripple effects on the future of retail. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

CX 52

CX Government Manufacturing CX Transformation 52

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Customers want unique, special and innovative. How to overcome those challenges?

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. LinkedIn : [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132