Execs In The Know
FEBRUARY 29, 2024
And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Does that mean the quest for improved CX isn’t worthwhile?
Callminer
SEPTEMBER 1, 2020
While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.
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Lumoa
OCTOBER 31, 2021
The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.
DMG Consulting
APRIL 11, 2022
Surveying solutions, sometimes referred to as enterprise feedback management (EFM) applications, can be used to gain insights into the voice of the customer (VoC), and the voice of the employee (VoE).
Execs In The Know
DECEMBER 6, 2021
Medallia captures experience signals created on daily journeys in person, digital, and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. www.medallia.com. To access all on-demand content, please register.
Execs In The Know
DECEMBER 6, 2021
Medallia captures experience signals created on daily journeys in person, digital, and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. www.medallia.com. To access all on-demand content, please register.
Callminer
JULY 15, 2019
This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Check out the links and info below to see why AI is such a big deal in the modern business realm. What Can AI Do To Help Your Business Today? According to Forbes, the industry is projected to reach $77.6 Billion in 2022.
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