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How Higher Education is Using AI Chatbots to Improve Student Engagement

Comm100

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. AI chatbots allow institutions to provide fast, 24/7 support that today’s students are widely embracing. 24/7 service .

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Sunny days ahead with new integrations

Zendesk

Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs. Powered by next-generation AI, Glean understands who you are to deliver answers to your questions or pinpoint the people who can best help. SuperSupport.ai

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The Role of Social Media in Higher Education – 5 Best Practices for Engagement

Comm100

It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. In this blog, we’ll look at the best practices for using social media as a student support channel in higher education. Digital Omnichannel Support.

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Choosing My Solution: A Customer Engagement Software Checklist

Comm100

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with live chat, social media, and knowledge base solutions to help you create a frictionless omnichannel customer experience?

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Company Seeks Omnichannel Customer Support Software. Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Freelancers.