Beyond Philosophy

DECEMBER 2, 2023

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? To that end, Tom Martin , CEO at Glance , has submitted one about AI. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. Tom makes an excellent point.

AI 143

AI Customer Experience Management Consulting Education 143

Beyond Philosophy

DECEMBER 22, 2023

This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. Mead envisions that AI will significantly reduce customer effort in their experiences. ” and that’s all it takes for AI to swiftly provide the desired information.

AI 88

AI CX Management Consulting Education 88

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too. Job impacts?

Innovation 78

Innovation AI Management Consulting Education 78

Beyond Philosophy

DECEMBER 29, 2023

06:14 Colin shares his first lesson about how he sees organizations about to make the same mistakes they did 25 years ago with the Web, but this time with AI. Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Sprinklr

AUGUST 12, 2021

“The enterprise that does not innovate ages and declines, and in a period of rapid change such as the present, the decline will be fast” – Peter Drucker, renowned management consultant, educator, and author. Use the power of technology and smart AI to make social posts more effective and provide better results. “It

Social Media 111

Social Media Education Sales Compliance 111

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

1 to 1

JANUARY 18, 2021

The education and shopping part really took off; consumers enjoyed engaging with our consultants and the instant gratification part of being able to immediately purchase [products].” And 54% want more in-store digital interactions such as virtual mirrors and scannable packaging. The question is, which of these innovations will we keep?”

Retail 36

Retail Innovation Management Consulting Gaming 36