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From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Lightico

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Think of it as an AI assistant that categorizes documents, extracts relevant data points, and validates information for accuracy.

AI 52
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How to get started with AI in 5 simple steps

CommBox

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98
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Conquering Uncertainty: How Intelligent Document Processing (IDP) Empowers Your Credit Analysts

Lightico

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Accuracy at Scale – Building a Foundation for Informed Decisions Human error is an inevitable part of manual processes and data entry.

Finance 75
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How to Streamline Auto Loan Origination with Intelligent Document Processing (IDP)

Lightico

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This is what sets Lightico IDP for Auto Finance apart. Such outcomes underscore the transformative potential of IDP.

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Why Captive Auto Lenders Must Rev Up Their Digitization Efforts (& How)

Lightico

Digital transformation has become more than just a buzzword in the auto finance industry. The Current State of Digital Transformation in Captive Auto Finance Captive auto lenders have come a long way in digitizing the initial stages of the customer journey.

Finance 52
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Smashing the Data Silos with SugarCRM

SugarCRM

What if a tool could analyze your company’s data and offer valuable insight and interpretation into the future? That’s what Sugar’s new initiative, HD-CX seeks to do with its powerful ability to predict using advanced AI methods. Let’s take a closer look at what Sugar is doing to smash the data silos for businesses.

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How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

Intercom

AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. They talk to finance, understand how finance measures success, and link all their work to those metrics” Liam: You’ve talked to hundreds of CX leaders in B2B companies.