Artificial Intelligence (AI) Revolutionizes Finance
Customer Think
AUGUST 15, 2023
Finance is a sector of the economy that’s poised to benefit greatly from the adoption of AI, especially when it comes to Financial Technology or FinTech.
The AI Powered Intelligent Document Processing (IDP) Revolution in Auto Finance
Lightico
JANUARY 28, 2024
The world of Auto Finance is marked by a paradox – while the industry fuels the consumers auto dreams, the behind-the-scenes reality is often obscured by mountains of paperwork. From loan applications, support income documents, welcome letters, to vehicle titles, the sheer volume of documents is staggering.
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Turn Payments Into Personalization: Unlock the Value of Transaction Data
The Pragmatic Path to Composability: Creating Efficient Commerce Systems
Trending Sources
Forecasting the Future of Finance
NGDATA
MARCH 6, 2024
Leveraging AI and machine learning will help credit unions provide personalized recommendations. Source The post Forecasting the Future of Finance appeared first on NGDATA. The financial sector is evolving rapidly, and traditional financial institutions need to adapt to emerging technologies.
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The UK Car Finance Mis-selling Scandal & How IDP Can Help
Lightico
MARCH 19, 2024
The UK car finance industry is currently facing a significant challenge as the Financial Conduct Authority (FCA) investigates past lending practices. This would further strain bank finances and potentially damage their reputation within the regulatory landscape.
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Use cases of No-Code AI Automation in Various Industries
Customer Think
APRIL 26, 2024
In today’s fast-paced world, where digital transformation is the norm, no-code AI automation emerges as a revolutionary force reshaping various industries. From finance to healthcare, manufacturing to retail, the applications of no-code AI automation are boundless.
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Redefining Finance: Auditoria.AI Introduces the First Domain-Specific Small Language Model for Finance, Accounting, and Procurement
Customer Think
APRIL 9, 2024
Auditoria delivers on Trust, Privacy, and Global Scale as part of its commitment to Innovation in AI for the Office of the CFO
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Conversational AI in Banking – Practical Use-Cases for Achieving ROI
Uniphore
JANUARY 26, 2022
Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. Three real-world use cases of AI in finance.
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Elevating client experiences with AI in wealth management
CX Network
MARCH 7, 2024
In the world of finance, wealthy clients demand sophistication, foresight and bespoke solutions. Jackson Ng explains how AI can deliver
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How to get started with AI in 5 simple steps
CommBox
JANUARY 18, 2024
Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?
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Top 5 Business Phone Systems for Banking and Finance
Hodusoft
FEBRUARY 1, 2023
The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. What to look for in a business phone system for banking and finance?
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Auto Finance Conferences & Events 2021 – 2022 (Updated)
Lightico
JULY 8, 2021
Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance.
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A Banker’s Guide to Digital and AI Transformation Success
NGDATA
DECEMBER 6, 2023
Digital technology and AI have revolutionized finance. Source The post A Banker’s Guide to Digital and AI Transformation Success appeared first on NGDATA. According to McKinsey's Eric Lamarre, following a proven roadmap can provide banks a competitive advantage in the never-ending process of digital transformation.
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The Proactive Edge: Leveraging AI For Customer Retention Success
VOZIQ
MAY 12, 2024
This is precisely where artificial intelligence (AI) steps in. By integrating cutting-edge technologies with proactive customer-centric approaches, AI not only addresses these challenges but can transform them into lucrative opportunities to drive revenue and growth. Here’s how AI can help you do it: 1.
Unveiling the Future of AI with Microsoft
Logicalware
NOVEMBER 23, 2023
It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? AI is not a passing trend; it’s here to stay.
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Payment Due Date Change Requests and Other Auto Finance Lender Challenges During Economic Recessions
Lightico
NOVEMBER 13, 2023
Allowing due date changes can help borrowers better manage their finances by aligning their car loan payments with their income schedule. In times of heightened financial stress, our AI, digital tools, and completion platform offers innovative solutions that enable auto lenders to adapt and thrive.
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Commbox Self-Service: Automate Over 50% of Your Customer Service Using AI-powered Chat Bots
CommBox
JANUARY 28, 2024
In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). 56% of customers prefer to message rather than call customer service.
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A snapshot of CX in finance: trust as a guiding principle and a new Consumer Dut.
CX Network
AUGUST 25, 2023
Key learnings around generative AI, customer trust and new regulations from All Access: CX Financial Services 2023
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Ethics of AI in CX
Zendesk
OCTOBER 9, 2023
According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.
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Conquering Uncertainty: How Intelligent Document Processing (IDP) Empowers Your Credit Analysts
Lightico
APRIL 4, 2024
Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. IDP eliminates this risk factor by extracting data with exceptional accuracy using advanced algorithms and AI. This aspect of IDP should not be overlooked.
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AI-powered ecommerce drives business at Cox Automotive
Zendesk
JUNE 7, 2023
We know that AI tailored for CX and conversational experiences will change how businesses approach customer service—but you don’t have to take our word for it. At Relate 2023 , Zendesk customers across industries joined us to share how AI and emerging channels like messaging apps are making an impact on customer experience.
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Sales Chatbots: How to Grow Revenue Using Conversational AI
CommBox
SEPTEMBER 13, 2021
Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Commbox Chatbots: Use Conversational AI to Boost Your Sales. What are Chatbots? .
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Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
Zendesk
OCTOBER 31, 2023
In the year since generative AI became widely available, the world has changed enormously. Once a novelty, generative AI is now part of the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. They’re not alone.
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Self-Service Support: Automate Over 50% of Your Customer Service Using AI-powered Chatbots
CommBox
SEPTEMBER 20, 2021
In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Chatbots can manage 30% of live chat communication. Read the full case study.
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Best AI Chatbot Features to Win More Sales
Ameyo Callversations
MAY 19, 2022
Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies.
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3 ways finance institutions can drive customer loyalty in 2023
CX Network
JANUARY 18, 2023
Learn how financial services brands are removing friction, driving convenience and developing AI strategies for 2023.
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Improving Customer Feedback with Conversational AI Technology
Ameyo Callversations
JULY 7, 2022
Read More: Conversational AI: Transforming EX & CX with Automation. Moving Towards Customer Feedback Management with Conversational AI. Read More: Conversational AI Platforms: Determining the Right Solution for Your Business. Role of Conversational AI in Customer Feedback Management.
Banking on Great Conversations
Uniphore
NOVEMBER 11, 2021
For the finance industry, the global pandemic was a watershed moment. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel. Today, conversational AI is helping businesses capitalize on every customer interaction across every channel.
How to Streamline Auto Loan Origination with Intelligent Document Processing (IDP)
Lightico
FEBRUARY 11, 2024
This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This is what sets Lightico IDP for Auto Finance apart. This is where IDP steps in. Such outcomes underscore the transformative potential of IDP.
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Why Captive Auto Lenders Must Rev Up Their Digitization Efforts (& How)
Lightico
SEPTEMBER 11, 2023
Digital transformation has become more than just a buzzword in the auto finance industry. The Current State of Digital Transformation in Captive Auto Finance Captive auto lenders have come a long way in digitizing the initial stages of the customer journey.
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UK losing £2,300 PER MINUTE to fraud
The Customer Service Blog
MAY 15, 2023
This is according to the banking industry group UK Finance. UK Finance say that these losses were not always reimbursed and they have urged companies to "share the burden" of covering costs. UK Finance say that the most common type of fraud is payment card fraud, followed by scams involving purchases. of the £485.2m
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Banking Needs Humans & Machines to Deliver Better Experiences
Uniphore
NOVEMBER 16, 2021
More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy. And shift we did.
20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability
Callminer
FEBRUARY 4, 2021
Doing so ensures clients can still avail of the company’s services without fully draining their finances. In a world of finance, many customers will be needing help in a difficult time. You can use AI to comb through and find the common themes and analyze which trends you need to prepare your reps to handle. Andrew Roderick.
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6 Top Chatbot Examples: AI Customer Service Bots in Action
Comm100
NOVEMBER 2, 2020
Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Industry: Banking and finance. The beauty of AI customer service is how it can work together with human agents to help both customer and agent. Industry: Healthcare.
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Call Center Statistics You Should Know
Callminer
DECEMBER 17, 2019
Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. The introduction of AI in call centers may revolutionize the industry. Call Center Finance Statistics.
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Intelligent Document Processing: Fueling Efficiency and Growth
Lightico
APRIL 18, 2024
This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. IDP uses AI and machine learning to automate capturing, classifying, extracting, and interpreting data from various documents. IDP, on the other hand, utilizes AI to overcome these limitations.
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Unlocking Success in 2024 With These 6 Essential Learnings From 2023
Beyond Philosophy
JANUARY 4, 2024
This year is about artificial intelligence (AI). As we see it coming, I know a lot of organizations diving into AI integrations. The same thing is happening with AI. Different departments within an organization are looking for ways to integrate AI, but they aren’t talking to each other.
Best Chatbots – Top AI Chatbot Technology in 2020
Comm100
OCTOBER 30, 2020
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.
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Best Chatbots – Top AI Chatbot Technology in 2021
Comm100
JANUARY 29, 2021
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.
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Thankful for new integrations
Zendesk
NOVEMBER 29, 2022
Kore.ai (SunCo) is the Gartner Magic Quadrant Leader in conversational AI and brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations. Approve/Reject and Export processes give your finance team the control to see the refund requests that agents make.
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How AI and CRM are Changing the Future & Face of Customer Service
Comm100
NOVEMBER 25, 2020
There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. Luckily, this software and applications have been designed to cover these loopholes. Get Comm100 Free. Comm100 Free.
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How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
That’s where conversational artificial intelligence (AI) and automation can help. Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. AI Adoption in Healthcare. 83% of healthcare organizations have an AI strategy in place. In-call guidance.
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Chatbot for Customer Support: Key Benefits to Leverage
Ameyo Callversations
MARCH 6, 2022
AI-based chatbots prove to be the biggest ally of businesses in such a scenario. For example, an AI-powered chatbot used for customer support is as beneficial to the customer as to the service provider. Personality-based AI chatbots play a significant role in shaping a business’s identity amongst existing and potential customers.
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Enhancing the agent experience with Tymeshift’s newest features
Zendesk
FEBRUARY 6, 2024
We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams.
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Intercom
APRIL 20, 2023
AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. They talk to finance, understand how finance measures success, and link all their work to those metrics” Liam: You’ve talked to hundreds of CX leaders in B2B companies.
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