Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. For example, Smartfren shifted its employees from call centers to social media when its average calls at call centers reduced by one third, and interactions on social media increased significantly.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Aquire

OCTOBER 5, 2021

At the same time, they want increasingly more personalized experiences and innovative support. Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. Be omnichannel. Try AI chatbots. WHITEPAPER. .

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Comm100

FEBRUARY 5, 2018

Social Media Software. Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There?

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Need : Customer service software, sales tools, omnichannel software, live chat software. Zendesk divides its software into separately priced sub-products, meaning that to get its full omnichannel functionality, you have to pay more. Company Seeks Tool for Advanced Marketers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42