Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

SugarCRM

APRIL 7, 2022

Now more than ever, companies need the power of data insights and predictive analytics to navigate the new normal. Sales is now a serious cross-business function, driven by technology, data, and innovation. AI can help paint a picture of what channel to use when and what next action to take. The Buyer Lifecycle.

Technology 52

Technology Technology Sales Predictive Analytics 52

Sprinklr

OCTOBER 20, 2021

Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85