Beyond Philosophy

FEBRUARY 9, 2024

We also discuss how training, AI technology, and tried and true low-tech mystery shopping can help, too. So, the first practical step in evoking a specific emotion is pretty simple: One must have a specific emotion in mind to evoke it.

Mystery Shopping 88

Mystery Shopping AI Sales Technology 88

Callminer

JANUARY 18, 2021

Procedural and Technological Tips for International Call Centres. One very easy but critical way of looking at the customer journey is to mystery shop the centre and to see what it really feels like to be the customer. Leverage assistive AI technology to speed up call resolution and lower agents’ workloads.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Callminer

FEBRUARY 27, 2019

Implement the technology possible to listen to your customers in real-time. Mystery shopping provides third-party, unbiased feedback about how your teams are meeting the standards you currently have in place while customer surveys tell you where brand loyalty is gained or lost and how that relates to your standards.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

1 to 1

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands. We’ve debunked some of the most common messaging myths out there.

Mystery Shopping 26

Mystery Shopping Artificial Intelligence Healthcare Omnichannel 26

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132