Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text & sentiment analysis . Verint ForeSEE.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. AI has successfully been implemented in this scenario as well when combined with data sets.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

InteractionMetrics

JULY 10, 2023

While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. There’s no question that AI is a powerful tool. “…for most [machine learning] projects, the buzzword “AI” goes too far.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? social media comments , user reviews, etc.). About Tethr.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20