Alaska and Construction - Tech Customer Success

6 Customer Experience Principles for Immediate yet Lasting Change

InteractionMetrics

OCTOBER 16, 2023

” To get your survey respondents’ unvarnished opinions, examine your survey questions for leading constructs. Alaska Airlines once sent me a 94-question survey. As Bill Gates said, “Your most unhappy customers are your greatest source of learning.” Then, eliminate them. This applies to your surveys too.

Customer Experience

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Delivering impactful virtual events in the ‘new normal’

Qualtrics

JUNE 30, 2020

The thing in the first position gets the most engagement in Alaska. Steve Gustavson (26:02): So regardless of what that looks like, I can imagine that every single company is going to have an incredible physical event that may be smaller or constructed differently. And so, you know, revealed some, some very particular trends.

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Tech Customer Success

6 Customer Experience Principles for Immediate yet Lasting Change

Delivering impactful virtual events in the ‘new normal’

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