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CSM from the Trenches: Mentors – Irit Eizips, CEO, CSM Practice

ClientSuccess

Burke Alder framed it well. What is one customer success principle you try to live by? The Golden Rule is one of the key principles I personally set as the foundation in designing CSM Practice’s customer journey and client playbooks.

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Customer Success Advice from the 2018 MindTouch Top Customer Success Strategists

ClientSuccess

Burke Alder. “Customer Success is a company focus not a department. The company alignment around successful customer experiences and outcomes is the ultimate competitive advantage.”. VP, Marketing. CLIENTSUCCESS. Customers that learn, succeed.