Fonolo

MARCH 6, 2019

Another global network, the International Customer Service Association is a non-profit organization dedicated to supporting the professional development of leaders in the customer service industry, and mobilizing positive customer experience management. Learn more about it here. Learn more about it here.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Taylor Reach Group

APRIL 25, 2018

By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. CX DC 2018 – May 31 – Washington, DC.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Comm100

AUGUST 1, 2018

Christopher is optimistic that customer experience will get better in future, thanks to the frustrations experienced by customers of today. According to a Customer Rage study carried out by Arizona State University, 8 in 10 customers were unhappy about how companies handled their complaints.

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40