Zendesk

JANUARY 7, 2022

What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line. Conversational AI platforms use data, machine learning (ML) , and NLP to recognize vocal and text inputs, mimic human interactions, and facilitate conversational flow.

AI 98

AI Machine Learning Artificial Intelligence ML 98

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. This article highlights that customer service is not reserved for those on the frontline and is only a complete process when all levels take part.

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40