CX Accelerator
OCTOBER 25, 2018
What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. Therefore, CX leaders are simply coordinators and facilitators.
Execs In The Know
JUNE 7, 2023
Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success. Let’s dive in.
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Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
Execs In The Know
APRIL 28, 2022
Lisa joins an impressive group of 14 other customer experience (CX) leaders representing a range of industries — each a dedicated champion for both their customers and employees. “I I am excited to join the Execs In The Know Advisory Board,” said Lisa of her inclusion in the exclusive group of CX leaders. “I
Zendesk
JANUARY 7, 2022
What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line. Both types of chatbots provide a layer of friendly self-service between a business and its customers. Chatbot vs. conversational AI: Examples in customer service.
Execs In The Know
JANUARY 24, 2023
PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.
Customers That Stick
OCTOBER 23, 2014
I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. Topics include: How to drive a culture of service innovation into a traditional product company.
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