Zendesk

JANUARY 7, 2022

Learn the difference between chatbot and conversational AI functionality so you can determine which one will best optimize your internal processes and your customer experience (CX). These bots can continuously learn from conversations with customers, so they’re able to deliver more helpful responses as time goes on.

AI 98

AI Machine Learning Artificial Intelligence ML 98

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Machine Learning is a type of AI where machines attempt to learn from their mistakes.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. According to a Customer Rage study carried out by Arizona State University, 8 in 10 customers were unhappy about how companies handled their complaints.

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40