Confirmit

MAY 21, 2017

Jeffrey Johnson from Splunk ran a group talking about NPS® and Customer Feedback Optimization in which he talked about Splunk’s move from an annual NPS-driven survey to a series of more frequent and concise surveys which have not only driven up response rates from 0.5%

NPS 45

NPS Education Voice of the Customer CX 45

The Success League

DECEMBER 11, 2024

In fact, companies with product-led onboarding consistently report higher Net Promoter Scores (NPS) than those relying on human-led approaches. By automating repetitive tasks, you free CS professionals to focus on strategy and innovation, all while delivering a better, more consistent experience for users. She holds a B.A.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction NPS Engineering 52

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. While the event is fresh, deploy a short survey to attendees.

Social Media 45

Social Media Start-ups NPS Sales 45