Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Jessica Gagner.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

JUNE 14, 2022

A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. In this article, let us discuss in detail why the CATI system is no longer working in 2022, what are its challenges, and what is the solution. And sometimes even the participants terminate the sessions in between.

ML 52

ML Net Promoter Score Actionable Insights CRM 52

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! LinkedIn : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132