Artificial Intelligence Case Management Compliance Contact Center 
DMG Consulting
OCTOBER 6, 2023
Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more). GPT-4), Google’s PaLM, Anthropic’s Claude, Cohere, Hugging Face, and others.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. First contact resolution (FCR) measures might be…”. Employee engagement.
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