Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Thursday, July 25th Customer Experience. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. He is a thought leader, speaker, and has been the UK Customer Experience Awards Judge. . LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132