Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Customer Relationship Management (CRM).

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Execs In The Know

APRIL 12, 2024

The decision to incorporate AI into contact center operations is no longer a question of if, but how. They significantly reduce Average Handling Time (AHT) by eliminating the need for agent notes or manual summaries, which means more customers getting what they want more quickly.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Steven Van Belleghem

MAY 19, 2020

Here are the components of the contact center of the future: A Hybrid Model. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations).

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52