Myra Golden Media

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this? Learn more about Balto AI’s solutions here.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

CSAT.AI

OCTOBER 13, 2020

Already stressed customers would have been further pushed to their limits. Access to healthcare, medications and even food were impeded by the restrictions of the pandemic. . Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics.

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

Comm100

JANUARY 11, 2023

Meeting today’s high customer service expectations can be a challenge. To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. Automated customer service examples. Healthcare: 10%. Travel: 16%.

Customer Service 87

Customer Service Healthcare AI Artificial Intelligence 87

Comm100

NOVEMBER 13, 2022

Insider Intelligence estimates that the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023. Information can be difficult to find in even the most well-kept support materials, and time is always at a premium to customers needing help. More on this in Chapter 5. AI chatbots.

AI 52

AI Healthcare Start-ups Machine Learning 52