Uniphore

AUGUST 31, 2021

This pattern-making can sometimes lead to huge breakthroughs in learning this mysterious language. Humans learn lots of things using both types of approaches. Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

DMG Consulting

OCTOBER 18, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. T hese solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations.

Text Analytics 48

Text Analytics Contact Center Artificial Intelligence Structured Data 48

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Learning Management System (LMS).

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85