Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

VOZIQ

NOVEMBER 14, 2023

Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. In tandem, assess the operations of contact centers and marketing channels. How do we identify at-risk customers based on the available customer data?

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

VOZIQ

OCTOBER 13, 2021

The VOZIQ solution comprises 10+ machine learning models tailored for each stage of the customer life cycle – churn model, predictive NPS, predictive non-pay, winback, predictive referrals, to name a few. This addresses the data security needs of all our customers to keep data internal. About VOZIQ AI. www.voziq.ai.

AI 52

AI Machine Learning ML Customer Retention 52

Intercom

DECEMBER 14, 2023

For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C. It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years. That’s not how ML works. Liam: Fair point. Do you know HAL 9000 by the way?

AI 98

AI Start-ups Legal Technology 98