Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

VOZIQ

OCTOBER 13, 2021

The VOZIQ solution comprises 10+ machine learning models tailored for each stage of the customer life cycle – churn model, predictive NPS, predictive non-pay, winback, predictive referrals, to name a few. This addresses the data security needs of all our customers to keep data internal. About VOZIQ AI. www.voziq.ai.

AI 52

AI Machine Learning ML Customer Retention 52

VOZIQ

NOVEMBER 14, 2023

In tandem, assess the operations of contact centers and marketing channels. Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. However, it’s critical that the data is clean and accurate.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years. That’s not how ML works. I think a lot of it has to do with organizational change and changing the mindset so you can embrace this new bit of technology that’s going to transform the customer experience.

AI 98

AI Start-ups Legal Technology 98