How Call Centers Can Manage a Brand Crisis
Fonolo
FEBRUARY 20, 2019
2018 proved that reputation-damaging blunders are more prevalent than ever, their devastating effects amplified by the related complaints and commentary buzzing on social media. Relatedly, as the public-facing voice of your brand, call center agents play a crucial role in responding to these crises. Incorporate Social Listening.
Let's personalize your content