Artificial Intelligence CRM Data Mining Omnichannel 
Taylor Reach Group
MAY 30, 2017
Artificial Intelligence and the Contact Center. . What will be the impact of Artificial Intelligence (AI) on the Contact Center? . Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. .
Callminer
AUGUST 6, 2019
Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.
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